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At Luma Dwell, we believe that taking care of your home shouldn't be a chore—it should be a ritual. Whether you are looking for the perfect Smart Home Device to simplify your life or need a Pet-Friendly Solution for your furry friend, we are here to guide you.

Your home is your sanctuary, and treating your inquiries with care is our top priority.

💬 Luma Dwell - Frequently Asked Questions

1. How can I track my order?

You can find your tracking number directly on your Order History page. For the most accurate updates, we recommend using ParcelsApp with your tracking number.
👉 [Track on ParcelsApp]

2. Why did I receive my order in separate packages?

To ensure you get the best quality products, we source items from various specialized global warehouses. Consequently, items may arrive separately. Don't worry, the rest is on its way!

3. What if I am not satisfied with the product?

Your happiness is our priority. We offer a 30-day hassle-free return policy. If you're not 100% satisfied, simply contact our support team, and we'll make it right.

4. Can I change or cancel my order?

We process orders quickly to get them to you as soon as possible. Please contact us within 12 hours of placing your order if you need to make any changes or cancellations.

5. Is my payment information secure?

Absolutely. We use industry-leading SSL encryption technology to protect your data. We accept all major credit cards, PayPal, and Apple Pay for a secure checkout experience.

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We Are Here to Help Your Home Shine.

💬 Luma Dwell - Frequently Asked Questions